Top 10 questions to ask your web hosting provider

Web hosting has recently become an important concern for website owners. When setting up a website, finding a hosting provider is one of the first steps. However, if you’re new to web development, you might need help selecting a provider that meets your needs. To assist you in this process, we collected 10 burning questions you will need to ask your hosting provider. 

But first, before we dive deep into the questions we are going to discuss, let’s take a quick look at the definition of hosting.


What Is Hosting?


Hosting is a service that allows your website to be accessible on the internet. It involves renting space on a hosting provider’s server where all the information and elements of your website, including data, media files, and pages, are stored. The hosting provider also ensures that the necessary infrastructure, resources, and technologies are in place to keep your website secure and running smoothly.


Hosting types

There are several types of hosting, including:

  1. Shared hosting: Your website shares a server with other websites. This is a good option for small businesses or individuals with low-traffic websites.
  2. VPS (Virtual Private Server) hosting: Your website is hosted on a virtual server that is partitioned into smaller virtual servers, each with its resources. This offers more control and flexibility than shared hosting, but at a higher cost.
  3. Dedicated hosting: Your website is hosted on a server dedicated solely to your website. This is the most expensive option, but also offers the most control and resources.
  4. Cloud hosting: Your website is hosted on a network of servers in the cloud, allowing for more flexibility and scalability.


10 Important Questions To Ask Your Hosting Provider


To help you choose the best hosting provider for your website, here are 12 essential questions to consider:


Q1: What is the cost of your service and how much is the renewal fee?

One of the first things to consider when choosing a hosting provider is cost. Determine your budget and choose a hosting plan that fits within your allocated funds. If you have a small budget, a shared hosting plan may be a good option. It’s important to also ask about the long-term cost of the hosting services, as companies often offer promotional prices at the beginning, but these may change when it’s time to renew the contract. Make sure to consider both the initial sign-up fee and the renewal fee to understand the total cost of the service.


Q2: How many customers are on each server?

Also, it is so important to know how many customers will be on each server. If you choose a shared hosting service, it’s important to consider the number of other customers who will be sharing the server with you. The websites on the same server can affect the speed and performance of your own website, so be sure to ask your hosting provider how many customers are on the same server to ensure you’re not signing up for a poor-quality service.


Q3: Do you offer any additional features?

Hosting services may offer additional features such as an SSL certificate, a domain name, anti-malware protection, and a VPN. Some services also include a website builder that allows you to add elements like a payment processor or sign-up form to your pages. These additional features can make the website development process easier and more cost-effective. Not to mention how crucial they are. An SSL (Secure Sockets Layer) certificate for example is a type of digital certificate that creates an encrypted link between a web server and a client, such as a web browser. This secure connection helps to protect the data transmitted between the server and the client, such as personal information or login credentials. SSL certificates are often used to secure online transactions and protect sensitive information, such as credit card numbers and passwords. Websites that have an SSL certificate installed will have a URL that begins with “HTTPS” instead of “HTTP” and may also display a padlock icon in the address bar.


Q4: Do you offer multiple add-on domains?

In the context of hosting, an add-on domain is an additional domain that is hosted on the same account as your primary domain. An add-on domain allows you to host multiple websites on the same account and control panel, but the websites are treated as separate entities and have their own unique content and files. Add-on domains can be useful for hosting multiple websites or for creating separate versions of a website for different purposes or audiences.

If you own multiple domains, it’s important to ensure that your hosting service can accommodate them all. Before committing to a provider, check their capacity for adding additional domains to ensure that you won’t be limited in the future. Most providers can handle at least 25 add-on domains per account, but some may only allow one domain.


Q5: Do you provide an SSL certificate?

Security is a crucial concern when running a website, especially for businesses. When selecting a hosting provider, make sure that proper security measures such as an SSL certificate are in place to protect your website and its data. Many hosting providers include an SSL certificate as part of their service, so be sure to ask about it. If a hosting provider does not offer an SSL certificate, it may be worth considering a different provider.


Q6: What about the uptime guarantee your company offers?

Uptime and reliability are important considerations when choosing a hosting provider. As a business owner, you want to ensure that your website is available 24/7. Many hosting providers offer an uptime guarantee of 99.9% or 99.99%. If a provider cannot offer a high uptime guarantee, you may want to consider looking elsewhere.


Q7: What is your backup policy?

It’s important to also consider a hosting provider’s backup policy to ensure that your website is protected. Security issues can arise unexpectedly, so it’s important to make sure that your website is regularly backed up. Ask your hosting provider how often backups are performed to ensure that your website is always protected.


Q8: What is your downtime history?

When evaluating a hosting provider, it’s a good idea to ask about their downtime history, which refers to the amount of time that a website is unavailable. Keep in mind that it’s not realistic for a server to have 100% uptime, as all servers experience downtimes at some point. However, it’s important to choose a provider with a track record of minimal downtime.


Q9: Do you offer 24/7 customer service and technical support?

Having access to customer service and technical support is essential when it comes to hosting, but it’s also important to know the average response and resolution time of the provider. Issues can arise at any time, so it’s important to choose a hosting provider that offers 24/7 support, including holidays. This way, you can be confident that you will have assistance when you need it.


Q10: What if I am not satisfied with the service? Can I cancel anytime?

It’s also important to ask your hosting provider about their policy in the event of customer dissatisfaction. Find out what options are available if you are unhappy with the service, such as a money-back guarantee or the ability to cancel your hosting plan at no cost. This will give you peace of mind and help you make an informed decision about which hosting provider to choose.


Bonus question: What are the most popular hosting providers?


Many hosting providers support WordPress, but some of the most popular ones include:

  1. Bluehost
  2. SiteGround
  3. InMotion Hosting
  4. A2 Hosting
  5. GreenGeeks
  6. DreamHost
  7. HostGator
  8. iPage
  9. Liquid Web
  10. GoDaddy




Choosing a web hosting provider can be overwhelming, especially for those new to web development or business owners. However, by understanding your website’s needs and considering factors such as budget and expected traffic, you can narrow down your options to a type of hosting that is suitable for you, such as shared hosting, dedicated hosting, or VPS hosting. To ensure that you choose a reliable and high-quality provider, be sure to ask the important questions listed above and thoroughly research your options. This will help you make an informed decision about which hosting provider is the best fit for your business.